We sincerely apologise for the inconvenience caused by the timing issues you have experienced. We understand the importance of punctuality in our services, and your feedback is crucial to us. We are taking immediate steps to address this issue with our scheduling team. Rest assured, we're committed to ensuring that your care needs are met efficiently and promptly. Please know that your comfort and satisfaction are our top priorities, and we are here to ensure your experience is nothing short of exceptional. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service delivery.