Please note we terminated our involvement with the care provision after providing care for over a year, not because we cannot look after the service user or meet the care needs, it is because how our care workers were treated. All complaints are dealt with carefully and fairly with the involvement of local authority. Our care workers are regularly monitored and we ensure they are providing high-quality care for our service users. We are happy that you found another care agency that can meet your requirements. Best Wishes.