Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a very high priority for us. We are very unusual in having our own in-house personal care training which, is usually taught on the job. We have very high standards for our CareGivers which, begin with initial screening, through induction and continue into five days of induction training. We see induction training as very much part of the on-boarding process and not everyone who starts the training goes on to finish it. The personal attributes such as patience, kindness and being respectful are the most important in selecting the best CareGivers. Thank you and kind regards, David