Thank you for taking the time to give us our feedback, every comment is valuable to us as we continue to review and improve all our processes. We work hard at balancing out offering a service that is value for money and paying the care team salaries based on their shifts rather than the industry norm as well as allowing them travel time and mileage expenses. Other ways we try to balance our costs is by working as a small office team and we are sorry that on occasions this has led to us  falling short of your expectations.