Thank you for taking the time to share your feedback. We value all opinions and strive to continually improve our services. We're truly sorry to hear about your less-than-positive experience with our services. We understand the importance of providing exceptional value for money while delivering top-notch care. Our team works tirelessly to ensure our clients receive the best care possible, and we regret that we fell short of your expectations in this regard. Regarding your concerns about management and staff, please know that we take these matters very seriously. We are committed to addressing any issues promptly and effectively to ensure that all our clients receive the high-quality care they deserve. We would appreciate the opportunity to learn more about your specific concerns and how we can better serve you in the future. Please feel free to reach out to our management team directly so we can discuss your feedback in more detail by calling 0114 250 7709.