Thank you for your feedback, we are truly sorry and disappointed to hear that your experience with Abbots Care has not been at the standard expected. We are committed to resolving any issues our Clients have with our services and would like to discuss your concerns further. Our initial assumption is that your mother was on our re-enablement pathway where times of visits are non time specific, however we can review each package and if needed move to another pathway. Please contact us so we can look into the matter further.