Thank you for taking the time to share your feedback. We are pleased to hear that you find our live-in carers polite and respectful, ensuring they do not interfere with your household activities. This is a fundamental aspect of our service, and we are glad it has been your experience. We are sorry for the miscommunication regarding the tasks our carers can perform. It is important to us that the services we offer are clearly communicated and consistently delivered. Please be assured that we are taking steps to clarify and align our internal communications. Our goal is to ensure that our carers are fully aware of their responsibilities and that there is no ambiguity in the services provided. Thank you for being a valued client of Harmony. We look forward to continuing to provide care and ensuring your experience with us meets your expectations.