Thank you for your feedback. We are glad to hear that you are generally happy with our service. We truly understand the importance of punctuality, especially for morning visits, and we apologise for any inconvenience caused. We appreciate your understanding that unforeseen circumstances can lead to delays and communication is the key in these situations. Moving forward, we will strive to improve our communication to promptly inform you of any schedule changes. Thank you for bringing this to our attention. If you have any more concerns/issues, please do not hesitate to reach out.