Thank you for your feedback and for bringing this to our attention. We believe the branch manager has been in contact with you already, and have already begun investigating the discrepancies in care visits and quality. Please be rest assured that we take all concerns and such matters seriously, so we will make sure to rectify the concerns you have raised. As promised, we have provided you with access to the ACP (Access Care Plan) system. This will allow you to monitor the services provided by our carers in a timely manner. We will follow up with you in a few weeks to discuss your satisfaction with the services we are providing for your mother.