Thank you for your review and feedback. We are pleased to hear that you are happy with the care and that we fill you with confidence. We value the feedback and would like to reassure you that we take medication extremely seriously, with team members receiving effective medication training before starting with us, and throughout their employment (whether it's continuous improvement training, higher-level medication training, or their annual refresher training etc), as well as taking part in regular medication competency checks. We have passed on the feedback to the team and hope that you see a positive difference moving forward. Just in case any physical notes are ever missed, we also have the client app which can be used to communicate as well. Thank you again for your review and feedback.