Thank you for taking the time to provide us with your feedback regarding the care you have received from our carers. We are thrilled to hear that our staff has been able to provide you with a pleasant and respectful experience, and their dedication to being on time and presenting a clean and smart appearance is much appreciated. However, we noticed that you have scored us low in certain areas, and we would appreciate it if you could provide us with more details so that we can understand how to improve our services to meet your expectations. We value your opinion, and your feedback allows us to improve our services and provide a better experience for you. We take all our customer feedback seriously and are committed to ensuring we continue to provide high-quality and personalised care services to our clients.