Dear Julie, thank you so much for your very favourable review and I am delighted that, in May, we were able to have the same carer, who has been with us for 4 years and is hugely experienced in the care and support needed for your husband, for all bar one visit. we will always be driven by our client needs and always as flexible to those needs as needed, including extra visits and changing times, giving you important respite times. We hugely appreciate your time given to write this review which is much valued and we share all these with our care staff.