Dear Diane, thank you so much for your kind and assuring words, and for entrusting your mum to us over the last 3 years - it is such an honour for us to support her. Respecting dignity and independence is a core part of all that we do and, for you, living at a distance, giving that peace of mind that Mum is under great care is also something which we know is important and valued greatly. We know that we are not the cheapest provider but start with paying what we believe we need to pay to get the very best care staff and then balance against what we hope is seen to be a fair price for great quality care, and also always ensuring we have capacity to say 'yes'.