Your story is quite a remarkable one and received with the utmost respect, as a retired physician, as your expectations of great care will be perhaps higher than most who haven't worked in the care sector previously. I know your story well, with us having supported your dear, late wife and then receiving a call, a few months later, that you might benefit from some gentle, non-invasive support. We even have the photo of the day we 'rescued' you from the hospital and brought you home! Every word of your review is hugely valued - thank so much for all of that feedback.