Kim, thank you so much for this very kind and thorough review. Yes, we aim to deliver exactly that, either 'the son/daughter who cannot be there' and be your 'eyes and ears' with all the professional training or, as you remembered, allowing you to 'go back to being his daughter'. I've seen photos of your dad and can see the evident bond that our wonderful care staff have built with Dad - the next best thing to being his daughter, in emotional care and support. We also work hard to be very responsive indeed to changing care needs, scaling up or scaling back, as needed, giving you peace of mind at all times.