We're pleased to hear that you are happy with the treatment you receive and that your regular carers understand your needs and go above and beyond. We appreciate your honesty regarding staffing challenges. Please know that we are actively working on improving our staffing levels to ensure consistent, high-quality care even during times of sickness or holidays. Thank you for bringing this to our attention and for your understanding and patience. If you have any further concerns, please don't hesitate to reach out.