Thank you so much for your kind words and valuable review! We're thrilled to hear that you're happy with our service and the dedication of our carers. We understand that timeliness is crucial, and were committed to continuous improvement. Your concern about attending to prior knowledge is noted, and well strive to enhance our responsiveness. Our team is here to ensure exceptional care every step of the way. If there's anything more we can do for you, please let us know.