Thank you very much for your feedback and for expressing your satisfaction with the care you have received from our team at Infinity Care 365. We are pleased to hear that you find our staff professional and helpful. I understand your concern about your lead carer being temporarily assigned to assist another client for two weeks. Occasionally, our carers are reallocated to support other clients who may be in critical need or experiencing exceptional circumstances. This practice allows our staff to gain diverse experiences, enhancing their skills and expertise, which ultimately benefits all our clients, including you. It also fosters a collaborative and supportive environment among our carers, ensuring that high standards of care are maintained across the board. Your feedback is invaluable to us, and we appreciate your understanding in this matter. We are committed to providing continuous, high-quality care, and your satisfaction is of utmost importance. Happy to discuss if need be.