Thank you for your review and kind words. One of the things that sets us apart is the continuity of care we provide to our clients meaning that they have a dedicated, very small team of care professionals who visit on set times and days.  We never send a stranger and we take great care of our staff which means our staff retention and engagement is excellent. This means that personal care is delivered with dignity and any changes in a client's health or wellbeing are quickly recognised and acted upon. I'm so pleased you also appreciate your regular catch-ups with your mother-in-law's designated Client Service Manager.