Thank you for taking the time to write this review. We all learned a lot from your father; he was a very intelligent man full of many life stories and once we had gained your mother's trust, we had fun in the most unusual of circumstances! It was our pleasure to care for your parents and both are very much missed by the team. We will take on board your comments about carers not being able to work basic appliances and look at how we can adapt and improve our training and shadowing processes moving forward. Sending our best wishes for the future.