Thank you for sharing your detailed feedback with us. We appreciate your candidness and value your insights, as they help us improve our services. We are glad to hear that you have built positive relationships with your main carers and find them friendly and caring. However, we are sorry to learn about the occasions when the level of care did not meet your expectations and that communication issues have caused frustration. Your concerns about rushed visits, communication gaps regarding specific call times, and the missed arrangement for the specialist nurse's training are important to us. We are committed to providing consistent, high-quality care and will address these issues with our team to prevent them from happening in the future. Please know that your feedback has been taken seriously, and we will work on improving our communication and coordination to ensure that your needs are fully met.