Thank you for your feedback. We truly appreciate your kind words about our exceptional staff members and the Regional Manager. It is wonderful to hear how her outstanding care and attention made a positive difference in your mum's well-being and life. We also acknowledge your concern about the occasional instances where the care provided did not meet our high standards. Your feedback is invaluable to us, and we will use it to address these issues and ensure consistency in the quality of care across all our staff. Thank you again for taking the time to share your thoughts. We are committed to continuous improvement and ensuring that every experience with us is a positive one.