Thank you for sharing your experience with us. We're delighted to hear that you've had a positive connection with our carers and that they've made a meaningful difference for your husband. It's wonderful to know that the carer in the third week provided the comfort and care you both needed. We apologise for not informing you in advance about the changes in carers. Consistency is important, especially in building trust and familiarity, and we should have communicated any changes better. We will work on improving our notification process to ensure you are always informed ahead of time. We truly value your feedback and will use it to enhance our services. If there's anything more we can do to support you and your husband, please let us know. Thank you again for your understanding and for giving us the opportunity to care for your family.