Dear Mr LR <br>Thank you for your feedback. Your input is invaluable to us as it helps us improve the quality of care we provide. The issues you raised were discussed with you in January 2024, and appropriate actions were taken and communicated to you at that time. We deeply regret that these issues occurred, as they do not reflect the standards we strive for. We addressed the matter promptly, particularly regarding the safe handling of medication, which remains our top priority. Clear and timely communication is crucial, especially during emergencies. We will review and enhance our procedures to ensure better communication and timely assistance in such situations. Please know that your satisfaction and well-being are our highest priorities. We are committed to making the necessary improvements to provide you with the quality care you deserve.