Thank you for your detailed feedback. We are delighted to hear that your mum's main carer has been providing excellent care and your recognition of her dedication is truly appreciated. We also appreciate your honest input regarding the challenges you've faced with substitute carers. Training and consistency in care, especially for patients with dementia, are crucial, and we apologise for any inconvenience this has caused. Your suggestions for further training on managing dementia patients are invaluable and we will continue to work on enhancing our training programs to ensure all our carers can provide the best possible care. Thank you for your trust in our services and your patience as we make these improvements. If there is anything more we can do to support you and your mum, please don't hesitate to reach out.