Thank you so much for your understanding and thoughtful feedback. We're glad to hear that overall, you are pleased with the care service you receive. We truly appreciate your patience and acknowledgment that sometimes changes are unavoidable due to circumstances beyond our control. Your recognition of our efforts to keep you informed is greatly valued. We remain committed to providing the best possible care and communication. If there is anything specific we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your support and understanding.