Thank you so much for taking the time to share your feedback with us. We apologise that we didn't quite meet your expectations regarding our carer's arrival time on occasion. We take all feedback seriously and are constantly monitoring our carers' arrival times to ensure we're providing the best possible service. We also regularly review our policies to identify areas for improvement. Although we can't control every situation, we're committed to doing our best to arrive on time. Thank you for trusting us with the care of your mother. We'll take your feedback into consideration as we continue to strive for excellence in our service.