Thank you for taking the time to provide us with a review and share your feedback. At St Jude's Care, we value open communication and appreciate your honesty. We are sorry to hear that we have not met your expectations in certain areas, and we take all feedback seriously. We understand the importance of effective communication and will review the specific issue you raised regarding our app to ensure that we can improve our performance in this area. I have escalated your concerns to the relevant team. Your feedback is invaluable in helping us improve our services. We are always here to listen and appreciate your continued feedback. Thank you again for your review.