Hello Helen. Thank you for your review, upon re-starting with us you were informed over the telephone the cleaner was attending at 12, she waited 45 minutes for you to return, unfortunately, you didn't return. The following week we scheduled 12:30 as agreed with you as you requested a later call, she arrived at 12:20. No staff member was double booked or out of pocket. Apologies for the confusion around the missed first scheduled visit with us and pleased you had a good experience the second time. We wish you the best for the future.