Thank you so much for your kind words and for taking the time to share your experience with Home Instead. We understand how challenging it can be to manage changes in care needs and hospital stays, and we're thrilled to hear that our team has been accommodating and supportive throughout. We know that distance can make it difficult to visit as often as you'd like, and we're committed to ensuring your parents receive the best possible care. It's wonderful to know that you feel they are in good hands with us. We also appreciate your recognition of our manager's efforts in providing excellent care and communication. Your feedback means a lot to us, and it motivates us to continue delivering the high standard of service you expect. Thank you once again for your trust and kind words.Warm regards, Marie