Thank you for your thoughtful review. We're delighted to know you value our personalised and caring approach at Home Instead. Regarding your suggestion for formal quarterly check-ins, we're keen to ensure our communication supports your family's needs effectively. Although our records show that we do conduct quarterly reviews with all of our clients, including after significant events, we recognise the importance of aligning these more closely with family expectations. Our Care Team has tried to contact you as we're eager to discuss how we can refine our approach to meet your requirements better. Please feel free to reach out to us to arrange a conversation at a time that suits you. Thank you once again for your feedback. We look forward to continuing to provide the high standard of care you expect from us.