Thank you for sharing your feedback about the care your Gran has received. We are glad to hear that certain issues have significantly improved and that she now has a more consistent care team. We truly appreciate your understanding and patience, and your concerns about her comfort and well-being. We always aim to maintain open communication and your input helps us strive for the highest standards of care. Please do not hesitate to reach out if there are any further issues or suggestions. Thank you for trusting us and for your constructive feedback.