Thank you for taking the time to share your feedback with us. We are delighted to hear that you are very happy with the service and that your carer's exceptional dedication has not gone unnoticed. We believe that our carers are the backbone of our service. We also appreciate your candidness in bringing to our attention the difficulties you've encountered during the absence of your regular carer. Please be assured that we take this matter seriously and are committed to ensuring continuity of care that meets your needs and expectations. We are actively working on improving our processes to address and prevent such challenges in the future. Your experience provides valuable insights that help us to enhance our services. We are here to support you and are dedicated to resolving any issues swiftly and efficiently.