Thank you for sharing your experience with our hospital-to-home care service. I'm so pleased to hear that our team has provided the support and reassurance your family needed during this critical time. We understand how challenging it can be when care needs suddenly increase, and we're here to make the transition as smooth as possible. We appreciate your kind words about our planning process and the adaptability of Mum's care plan. Our goal is always to address concerns promptly and ensure that our care plans meet the evolving needs of our clients. Knowing our efforts have given your family peace of mind is wonderful. We're also grateful for your positive feedback about our caregivers. We hold punctuality, politeness, and thoughtfulness in high regard, and it's great to hear that these aspects of our service have stood out to you. If there's anything more we can do to support Mum or your family, please don't hesitate to reach out. We're here to help in any way we can.