We are truly sorry to hear about your experience and deeply regret the stress and frustration it caused. We understand how crucial consistent and reliable care is for you and your family, and we apologise for not meeting those expectations. Please be assured that we take your concerns seriously, and your feedback will help us as we work to improve our coordination, communication, and punctuality. We would appreciate the opportunity to discuss this further, so we can fully understand what went wrong and make things right for you and others who rely on our services. Please do get in touch with us directly at 02087997431 so we can investigate this matter further. Thank you for taking the time to share your experience with us. Kind regards, Osman Egala - Registered Manager