Thank you for taking the time to leave us a review, we take all our feedback very seriously. We're really sorry to hear that you have not been happy with the experience you have had with InSafeHands. We use all feedback to improve the services that we provide. Despite your concerns, it is good to hear that you were happy with some of our staff and found them helpful. The management team will contact you regarding the replacement of the missing items. Kind regards, the team at InSafeHands