The team are really pleased that the work put in to ensure that your mum's care is person-centred and specific to her requirements has made a positive difference. The supervisory team try to ensure that the client's specific wishes are captured during the initial assessment, but it is often the case that the care needs to be adapted once the package of care has started. We are glad that we have been able to adapt to ensure that your mum is encouraged and supported in a way that has really made a difference. I know that the carers enjoy visiting your mum and do their very best to ensure your mum's needs are met. Thank you very much for your kind review.