Thanks for expressing your concerns. We do apologize deeply for your displeasure with the service provided. We have followed the company's complaint procedures and conducted a thorough investigation. Carers involved will face appropriate disciplinary measures. Increased supervision and spot checks will be conducted more frequently. We deeply regret any distress this has caused. Our priority is the safety, dignity and well-being of our clients. We are committed to learning from this incident and improving our services to prevent any similar issues in future. Please note that management has not taken this lightly. All these have been stated in an email sent to you today.