Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. I have passed on your concerns about the staff speaking not clear enough and we are working to resolve this with them. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.