Dear Tim, we are delighted the service you receive is worthy of a 5-star review. Thank you. We are a premium care provider, and whilst we are not the cheapest nor the most expensive provider almost every client review we have received has graded Value for Money as either 5/5 or 4/5. Consistency and continuity in Caregivers is paramount to us because it is important to our clients, however none of our team works 7 days a week or at 7am and 9pm on the same day, they are also occasionally unwell or on holiday so inevitably you will see more than one face. Most importantly though it is brilliant news that your improved strength has facilitated a reduction in the support you required from our team. Thank you for taking the time to leave your review.