Thank you for sharing this wonderful feedback about our care team. We're thrilled to hear that our carers have been instrumental in supporting both your father and mother. It's particularly heartening to know that some carers have gone above and beyond, building a strong rapport with your parents. We appreciate your acknowledgment of our prompt responses to your questions and concerns about the roster. It's also great to hear that we were able to assist quickly during your recent emergency, easing a stressful situation. Best regards, The Village Care Team