Dear Frederick, Thank you for taking the time to share your experience with us. We are delighted to hear you are pleased with the care provided, especially by your regular carers. Knowing their friendliness and communication have made a positive difference to you is lovely. We are also glad that the office staff have been supportive. Your feedback helps us improve and continue providing the best care possible. Again, Thank you for your kind words and for being a valued part of our community.