Thank you for taking the time to provide such a detailed and thoughtful review on behalf of your mother. We are truly glad to hear that the initial concerns regarding your mother's discharge were addressed promptly and you are satisfied with the care we provide. It's great to know that the team is meeting your mother's needs, keeping her environment clean, and maintaining high standards of personal care and hygiene. We also appreciate your positive feedback about the carers you've met - it's important to us that your mother is treated with dignity and respect, as reflected in your review. If there's anything else we can do to further improve the care experience, please don't hesitate to reach out. We're always here to listen and help. Warm regards.