Dear Sir. Thanks for raising your concerns surrounding mum's care. Mum's package had 3 carers and our company diligently trains all staff with an induction and a yearly refresher training. Carers are fully aware of all assigned tasks as this is clearly stipulated on all service users' support plans and on their care apps which are used for writing their care notes and ticking off all tasks once completed on every visit they attend to. Additionally, we only implement tasks as written on the support plans which are provided for by the local authorities. Its come to our attention before that there was a misunderstanding with regards to extra support, which the office tried to clarify when it was requested for - a care company cannot issue any extra support until the local authorities approve. Our company doesn't deal with the financial aspects of service unless clients are funded privately. That being said, we'd like to offer our heartfelt condolences for mum's passing.