Thank you very much for taking the time to offer us feedback. This really means a lot to us and we will use this information to improve. We are pleased to see that you have rated us highly on care and support and treating you with dignity. These are some of our core principles and we'll always try to do better. We are sorry to see that there are some aspects you feel need improving on however we look forward to working with you to improve on this. Knowing that you haven't yet received the very best of our services will motivate us to do better for you. Every one of our customers has a slightly different view on what the basics are and if we haven't quite understood yours yet, we'll work harder to do this with you now.