Thank you for your feedback and for highlighting your satisfaction with the first clean. We apologise that the second clean did not meet your expectations. We take your concerns seriously and will address the issues mentioned with our team to ensure this doesn't happen again. We're sorry to see you go, but we completely understand your decision. If your situation changes in the future, we would love the chance to provide you with the high-standard service you deserve. Thank you again for bringing this to our attention.