It sounds like your mother has been very well cared for and it's clear that you deeply appreciate the dedication and professionalism of her care staff. It's wonderful to hear that the care plan adjustments and communication have been handled smoothly and the app has provided you with peace of mind. The fact that only one call was non-attended due to snow in seven years is impressive and speaks volumes about the commitment of the care team. Your gratitude is heartfelt and I'm sure it means a lot to everyone involved