We aim to provide excellent quality home care to keep customers safe and comfortable in their own home. We believe the customer comes first and this means we provide the care and support needed in the way they want it. Services are regularly reviewed to meet the needs of the customer, and in this circumstance due to the refusal of care and support we were unable to help for as long as we would have liked. I only hope our services may be tailored to be of use in the future, when his condition has become more manageable for him and all concerned.