We are sorry that this reviewer feels this way however we can only relay the information that we had from her father during numerous phone calls which she states he did not make. He made them from a mobile phone number and at times would ask the carer to call the office on their phone and he would speak via their phone. This is why I declined to see the telephone logs she stated she had, and I explained this to her which would account for why she may not see all the calls because he very rarely called from the house phone.