Thank you for taking the time to provide feedback. Your comments are very important to us and allow us to continually review services where necessary. We will ensure that your comments are passed on to the local team in order that they can try to make adjustments where possible. We do endeavour to meet each service user's individual needs and there are occasions where emergencies or staff absences can have an impact on other individuals for whom we provide care. Where this occurs we always try to keep in communication with affected service users, both by telephone and via the App which provides easy access to updates and information. Should you not have access to it and wish to know more about our Care App please don't hesitate to contact your local branch. Thank you once again for your valuable review.